Terms and Conditions

 

 

Rock-A-Bye Nursery and its members reserve the right to change any prices at any time without prior notice.

Rock-A-Bye Nursery and its members reserve the right to discontinue any items without prior notice.

We endeavour to keep as much standard stock as possible on hand, but where items may need to be made up we cannot guarantee time delays. Lead times for out of stock, or specially made orders, of our linen and decor accessories is 3-4 weeks.

Delivery is NOT included in the prices and will be quoted for per order.

We do offer postage for out of town clients but will quote on this based on weight and dimensions once the full order is ready for despatch.

Installation of linen, curtains, décor accessories and hardware is NOT included in our prices, and will be quoted for separately.

We are more than happy to consult with our clients in their homes, but we do charge a consultation fee of R350, which is deducted from the final invoice should our quote be accepted.

Should a quote not be accepted, the client shall be invoiced for the consultation.

We offer a gift-wrapping service for a fee, as well as a specialized gift hamper service – delivery fee not included in the price.

We require a 50% deposit to be paid at the time of ordering (including standard in-stock, custom-made or out of stock orders). This deposit is non-refundable if an order is cancelled after 7 days of placement, and cancelled orders on specially made (non-standard) items are subject to a 15% handling fee.

The outstanding balance on all orders must be paid in full before any orders are dispatched. All goods remain the property of Rock-a-Bye Nursery until paid for in full.

All products sold on this website are protected by a 3 day guarantee against factory defects. If a product is defective in any way it can be returned and will be replaced as soon as possible.

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We respect your personal information. At no time will your information be published on our web-site or given out to anyone without your permission.